Privacy policy

This policy explains what Legacy Independent Living (“Legacy”, “we”) collects through the Legacy Living app and website (the “portal”), why, and your choices.

What we collect

• Contact details — name, email, phone and an optional emergency contact, from your application or move-in.
• Housing details — your home, room, move-in date and rent schedule.
• Payment records — amounts, dates, receipt numbers and payment method type. Card, Cash App and bank details are entered on our payment processor Stripe’s secure page; we never see or store them. We may keep the card brand and last 4 digits Stripe shares with us.
• Repair requests — descriptions, photos you attach, and messages with the office.
• Documents — your housing agreement and papers the office adds.
• Device and sign-in data — sign-in times, IP address and browser type for security; if you turn on notifications, a device notification token.
• Applications — what you enter on the housing application. We don’t ask for Social Security numbers, bank details or ID numbers.

How we use it

• To run your tenancy: rent charges, payments, receipts, repairs and notices.
• To send you notifications you turned on (rent due, payment status, repair updates, announcements).
• To keep accounts secure and prevent fraud.
• To meet legal and accounting obligations.

We don’t sell your information, show ads, or track you across other apps or websites.

Who we share it with

• Stripe, to process rent payments (and Cash App, if you choose Cash App Pay).
• Apple / your browser’s push service, only to deliver notifications you turned on.
• Our hosting and database providers, who store data on our behalf.
• Authorities, when the law requires it.

How long we keep it

Account and contact details are kept while you are a resident and for a reasonable period after move-out. Payment and rent records are kept as long as tax and housing laws require.

Your choices

• Turn notifications on or off anytime in Profile or your device settings.
• Ask us to correct your details.
• Request deletion of your account from Profile → Delete my account, or by contacting us. We delete your account and personal details except records we must keep by law.

Security

Passwords are stored as one-way hashes, connections are encrypted, financial history can’t be edited, and staff access is limited and logged.

Children

The portal is for adult residents and applicants. We don’t knowingly collect information from children under 13.

Contact

Questions or requests: the Legacy Independent Living office.